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83502 views | Last updated on Mar 18, 2024 admin statistics
Use the Reports page to: View table and chart versions of your traffic. Click items in the legend to selectively display data. Get reports over any date range and on one, all, or several of your queues. Download a CSV (comma separated values) file of the data underlying each report for manipulation in a spreadsheet program like Excel. Step-by-step Report page instructions... Reports filters Act... read more
21779 views | Last updated on Jan 08, 2024 installation chat widget
Chat boxes have direct URLs, which makes it easy to include your chat box anywhere. There are two common ways to include chat on your web page without using JavaScript: IFRAMEs and links. An IFRAME lets you include a chat box within the flow of your page. A hyperlink can be used to pop out a chat box on click. Pro tip! Besides the kind of direct URL we'll discuss in detail in this page, there ... read more
16709 views | Last updated on Jan 08, 2024 sharing tool staffing webclient training
"Show me how this works" Users that are signed into the webclient can use our "Show me how this works" button for an in-place tour. The tour icon begins from a small question-mark logo just to the right of "Staff Chat Client." LibraryH3lp Webclient Overview screencast Fairly detailed overview of the webclient. 16 min, 32 secs long. Overview of sharing tool which allows operators to paste scr... read more
15775 views | Last updated on Jul 31, 2024 admin group chat
Conference rooms are an internal group chat room where staff can see and chat with each other collaboratively. Each subscription includes unlimited conference rooms. Getting Started Using the Conference Rooms page in the admin dashboard, administrators can create conference rooms for staff. Any number of rooms can be created, and users can be flexibly assigned to one or more conference rooms as d... read more
15604 views | Last updated on Jul 30, 2024 staffing canned messages
Canned messages for staffing via the webclient If you use the webclient for staffing chat, then yes! Operators can be assigned to shared pools of canned messages and/or create their own (private) canned messages. Administrators can create shared groups (pools) of canned messages and assign operators to them using the canned messages management page in the admin site. Administrators can create mul... read more
14412 views | Last updated on Aug 27, 2024 privacy transcripts
Transcript storage is optionally available for any chats on queues. Transcript storage is off by default; this leaves you in full control of whether or not transcripts are stored in the first place. If you wish, you can enable secure transcript storage for each queue, using the Queues management page in the admin dashboard (US, CA, EU, SG). There is a "Save Transcripts" checkbox located in the s... read more
The LibraryH3lp webclient for staffing is our custom web-based interface that staff use to receive and respond to chats from guests. It integrates tightly with LibraryH3lp's special features. It conveniently places transfer, send file, e-mail transcript, and block features in the chat window. It also displays the guest's IP address, referring URL, and any optional queue avatars, which can link to... read more
13862 views | Last updated on Sep 10, 2024 emoticons chat widget webclient
Here is a list of all supported Emoji's: Shortcut (if available) Emoji Description :yes: 👍 thumbs up :no: 👎 thumbs down 👏 clapping hands :D 😀 grinning face 😃 grinning face with big eyes 😄 grinning face with smiling eyes :o) 😁 beaming face with smiling eyes 😆 grinning squinting face 😅 grinning with sweat :'D 🤣 rolling on the floor laughing 😂 face with tears of... read more
13823 views | Last updated on Jun 04, 2024 integrations CMS
The chat box works well in all versions of LibGuides. You can embed simple IFRAMEs, use the chat snippet code as generated from the admin dashboard, or custom JavaScript. Our embedded, pop-up, and follow-me chat box styles all work fine in LibGuides. Adding chat to a Profile Box Select Customize Profile for this Page (pencil icon). Paste your chat snippet into the Chat Widget Code box. If you hav... read more
LibraryH3lp offers a web browser-based chat client that seamlessly integrates with key LibraryH3lp features like transfer, send file, and blocking of abusive patrons. You can access the webclient using any modern web browser at: United States: https://libraryh3lp.com/webclient Canada: https://ca.libraryh3lp.com/webclient Europe: https://eu.libraryh3lp.com/webclient Asia/Pacific: https://sg.librar... read more
13291 views | Last updated on Apr 03, 2024 ADA 508 chat widget accessibility
Background The guest-facing chat box has been designed for accessibility to users assistive technology since its first release way back in 2007. Since then, the chat box has received regular updates to support changes in web browsers and evolving accessibility standards in web browsers. The chat box is designed to work with screen readers, including JAWS, and is responsive to screen magnifiers, br... read more
Since you can staff LibraryH3lp using any XMPP/Jabber client, you can staff your service from a mobile device if you so desire. The staffing assignments dialog is something unique to LibraryH3lp, so you won't see an option to change staffing assignments with mobile XMPP./Jabber clients. The current settings for your LibraryH3lp staffing assignments will be used automatically. If you need to make... read more
Blocking works for chats originating from website chat box and texting. From the blocked guest's perspective, the operator will simply stop responding even if new chats are initiated. A block persists for a period of 24 hours. 24 hours will be long enough to discourage most abusive guests, but it's not so long as to present a serious long-term problem for dynamically-allocated IP addresses. We usu... read more
12498 views | Last updated on Jan 31, 2024 transcripts statistics metadata
Yes! The Chat History area provides robust search and management capabilities. It is available in both the admin dashboard and within the webclient for staffing. Searching transcripts If you have enabled transcript storage on your chat queues, you can easily search your chat transcripts for keywords. Just place the keyword in the search box at the top of the Chat History page. If you use multi... read more
12401 views | Last updated on Sep 10, 2024 API chat widget
Yes! Direct URLs take the guest to your chat box with a single click and are useful for sharing with guests on social media, in emails, by text message, etc. Anywhere you need a link rather than a chat snippet. You can also embed chat boxes using the direct URL in an iframe, or link to it from any kind of button. Pro tip! Besides the kind of direct URL we'll discuss in detail in this page, there... read more
12242 views | Last updated on May 16, 2024 staffing
There are a few plugins that can optionally be used to improve LibraryH3lp services: LibraryH3lp plugin. Version 0.1.8.2, released June 6, 2013. This plugin repeats new chat alert noise until chat is answered, shows in-line transcript on receipt of transfer, automatically approves individual buddy subscription requests, provides option for 140 character countdown, and provides option for XMPP go... read more
11953 views | Last updated on Sep 06, 2024 survey chat widget webclient
There are a few different ways to present surveys to guests: Automatically send a survey invitation to all guests when the operator closes the chat on their (the operator's) end. The guest will receive the survey invitation as a regular line of chat within the chat box transcript, and they'll receive it as part of any emailed transcript they receive. You can use the chat box title to link to a... read more
11948 views | Last updated on Jul 10, 2024 staffing chat widget alert webclient
For the guest On the guest side, the chat box offers a simple sound alert on each new message from the operator. You can opt to have the notification sound on or off by default on your chat boxes. For the operator On the operator side, the answer all depends on which client you use to staff chat. Webclient for staffing: Visual: Desktop Notifications provide excellent visual alerting, even if the ... read more
11905 views | Last updated on Jan 09, 2024 mobile chat widget webclient texting
Every kind. LibraryH3lp is mobile-friendly and designed with mobile devices in mind: Chat box: The chat box widget, written in JavaScript, is optimized for mobile browsers. It has been tested extensively on the iPhone/iPod Touch and the native Android phone browser. SMS (text messaging): Our inexpensive SMS add-on features customized "we're offline" auto-replies, offline message delivery, and a ... read more
10771 views | Last updated on Jul 12, 2024
To date, over 1000 organizations use LibraryH3lp across the world!... read more