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Can I make a desktop shortcut to my chat box?

86 views   |   Last updated on Jul 31, 2020   

 

Yes! You can make desktop shortcuts to your chat box using simple URLs with or without an offline contact overlay.

 

 

For example:

"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" "https://libraryh3lp.com/html/chat-box.html?queue=libraryh3lp-support&skin=29566&email=support@libraryh3lp.com" --window-position=0,0 --window-size=400,800


To pick that shortcut apart a little bit:

 

"C:\Program Files (x86)\Google\Chrome\Application\chrome.exe"

This is the regular target for the chrome.exe executable file.  The path may be different on your computers.

 

"https://libraryh3lp.com/html/chat-box.html?queue=libraryh3lp-support&skin=29566&email=support@libraryh3lp.com"

This is the chat box URL that includes the offline contact overlay. It is pointing to the libraryh3lp-support chat queue using chat skin #29566 and provides our email address if chat is offline.

You will need to update this URL for your own queue, chat skin, and email address.

 

--window-position=0,0

This is the top left corner of the screen

 

--window-size=400,800

This opens the chat box at 400px wide by 800px tall.

 

Note that the position and size parameters will only work if Chrome is not already running.  If it is already running, the URL will open as a tab in the existing Chrome workspace. 

You can optionally add the " -incognito " parameter (note: only one dash) to the shortcut in order to have the chat box open in a separate window from a running main Chrome window, but the incognito window for the chat box will take on the size of the main window.

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