Do you have any training materials covering your webclient for staff?

"Show me how this works"

Users that are signed into the webclient can use our "Show me how this works" button for an in-place tour.  The tour icon begins from a small question-mark logo just to the right of "Staff Chat Client."

LibraryH3lp Webclient Overview screencast

Fairly detailed overview of the webclient.  16 min, 32 secs long.

Overview of sharing tool which allows operators to paste screen shots, mark them up with a built-in snapshot editor, and send to the guest. AND when supported, view the guest's screen in real-time, with no plugins/extensions needed.

Chat Best Practices

The librarians at the University of Southampton Library have graciously made available, under the Creative Commons license, their best practice recommendations and training materials for chat.

• Live Chat Training, Part 1 Covers best practices for handling chats and chat notifications.
• Live Chat Training, Part 2 - Walks you through chatting with guests and colleagues as well as basic LibraryH3lp features and suggested chat topics for training.

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