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Can I force someone to log out of chat?

856 views   |   Last updated on Feb 14, 2017   

 

The webclient for staffing supports an auto-logout feature.  But there is no way to force a logout on someone's machine. But when someone forgets to logout, the best thing to do is go to the admin dashboard and opt that user out of their queues.  In the admin dashboard, go to the Users tab and select the user in question.  You can opt them out of their queues using the checkboxes next to the queue assignments. This way, you won't have patrons left hanging and your service won't be falsely online.  

queue checkboxes

If there is any trouble with that process, or if the person who notices the service is falsely online can't use the admin site, please let us know via support@libraryh3lp.com, support chat or phone at 877-844-5371 and we'll take care of it for you.‚Äč

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