2410 views | Last updated on Oct 31, 2023 chat widget
If you have a first generation chat box that you'd like to upgrade, you can do so via the Chat Skin designer in the admin dashboard (Main, CA, EU, SG). There is no cost to upgrade your chat box skins as it's already included as part of your annual subscription.
Gen 2 pre-chat features summary
First up, find the desired skin in your gallery. Then hover over that skin within the gallery and click the Edit button that appears on hover.
Within the chat skin editor, you'll see a purple "Upgrade skin to latest generation (free)" button under "Branding Basics." Click that to upgrade.
NOTE: If you have a chat box skin which is highly customized though advanced customizations in Wicked CSS Hacks, those customizations will be lost if you choose to upgrade through the default upgrade process. The reason that the contents of Wicked CSS Hacks are purposefully not preserved is because much of what is valid for a Generation 1 chat box is NOT valid for a Generation 2 chat box. That is, the old Wicked CSS Hacks content will likely just make your updated chat box look strange and is no longer needed. Please contact LibraryH3lp support if you'd like assistance upgrading any chat skin or have questions.
When you click the upgrade button, you'll be asked to confirm your intent to upgrade.
IMPORTANT: After clicking "Yes" in the dialog shown above, you still have to click Save or Apply at the bottom of the editor to complete the upgrade.