What is that purple message that sometimes shows up at the top of the screen when I sign in?

 

That occasional message at the top of the screen when you sign in is called LibraryH3lp News or the Message of the Day and is a way that we can share news items of general interest to our subscribers.  In case you closed the Message of the Day and/or want to review past messages, we keep them here as an archive.

 

January 2, 2024

Introducing a new feature -- entry forms! Plus we've released a few 3mail updates. Click here to learn more. To make sure you have the latest version, please clear browser cache before logging in.

 

September 6, 2023

August 21, 2023

We released a small round of minor bug fixes today. Click here to learn more! To make sure you have the latest version, please clear browser cache before logging in.

 

August 11, 2023

We're now including system status alerts at the top of our blog sidebar. Click here to read more about system status alerts.

 

May 27, 2022

Administrators: We've updated the user management page in the administrative dashboard and added some nifty new features. Click here to read more about the changes.

 

May 12, 2022

Small update: You'll see your "self-buddy" by default in the Contacts list of the webclient. Click to read more about self-buddies.

 

January 14, 2022

We've updated the staffing assignments selection window in the webclient for staffing. Click here to learn more! To make sure you have the latest webclient, please clear browser cache before logging in.

 

August 29, 2021

New webclient and admin dashboard features are available plus we've released a second generation chat box for guests! Click here to learn all about the latest changes. To make sure you have the latest webclient and admin dashboard, please clear browser cache before logging in.

 

May 21, 2021

We are excited to offer a new optional feature for web-based chats -- end-to-end encryption. Click here to learn more.

 

May 2, 2021

Webclient for staffing includes with a new copy transcript button for chats. This button is a convenience for chat operators and an alternative to the "email transcript" button.  For example, if an operator wants to quickly copy the transcript into an email to someone else by hand and have it come from their personal email, they can do that rather than using the email transcript button, without having to manually highlight and copy the chat history area in the chat window.

 

January 29, 2021

We've updated the webclient to address an increase in disconnects when staffing in the latest verion of Chrome (88). To make sure you have the latest webclient, please clear browser cache before logging in.

 

January 15, 2021

We've released some improvements to the guest-side chat box, which include a simplified mobile experience. Click here to learn more.

 

December 31, 2020

A modernized emoji set is now available to guests in the chat box and to operators in the webclient for staffing. Click here to learn more. Please clear browser cache to ensure you have the latest webclient version.

 

November 14, 2020

New updates the webclient, 3mail, and admin dashboard! Click here to learn more. Please clear browser cache to ensure you have the latest version.

 

July 15, 2020

Are you re-opening your building? Here are some ideas for providing contactless help.

 

May 11, 2020

Looking to create a curbside pick-up service for your library? LibraryH3lp can help! Click here to learn how...

 

March 11, 2020

Are other departments at your organization looking into adding chat, creating a FAQ, or using a shared email box? Well, great news. Those departments can share your LibraryH3lp subscription or, if you prefer separate accounts, opt for a separate subscription at a discount! Click here to learn more...

 

January 27, 2020

Hey librarians! Interested in expanding online help for patrons? Add backup staffing from Chatstaff to complement your LibraryH3lp subscription. Chatstaff provides coverage for academic and public libraries, and is available 24/7/365 or custom hours. Chatstaff has no centralized co-op requirements, so you  never have to staff for other libraries. Click for more info…

 

January 14, 2020

Hey librarians! Did you know there's a free mobile app patrons can download to contact you? Contact us to set up your library's free listing in the Ask a Librarian mobile app. The Ask a Librarian mobile app is a directory of libraries around the world and every library (not just LibraryH3lp customers) is invited to participate. The State Library of Kansas is already getting buzz about the app!

FAQ URL: