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How do I clear cache and LibraryH3lp cookies?

1072 views   |   Last updated on Apr 05, 2019   

 

Cache

When LibraryH3lp software updates go out, sometimes users will need to clear cache in order to get the latest from the servers.  Look for a purple notice about updates near the top of the screen in the webclient and admin dashboard.  Usually the easiest way to do quickly clear cache is to hold down a key while clicking the browser's "reload" button.

Chrome and Firefox

Hold down SHIFT and click reload.

IE11 and Edge

Hold down CTRL and click reload.

Clearing LibraryH3lp cookies

Rarely, cookies may need to be cleared as a troubleshooting mechanism.  Rather than clearing all of a user's cookies, it is fine to only clear LibraryH3lp domain cookies.

Chrome

Look for the padlock icon next to the URL bar when on the LibraryH3lp webclient or dashbaord web page.  Click the padlock and follow the "cookies" option to see cookies in use for that server.  The cookies can be conveniently deleted from there.

Firefox

Look for the padlock icon next to the URL bar when on the LibraryH3lp webclient or dashbaord web page.  Click the padlock and follow the "Clear cookies and Site Data..." link at the bottom.  Cookies can be cleared easily from the subsequent menu.

Internet Explorer 11

Go to the gear icon in the top right to access the "Internet Options" menu.  In the General tab, look for Browsing History, then Settings. Click View Files.  You can find libraryh3lp.com cookies and delete them from there.

Edge

Press F12 to open Developer Tools while on the libraryh3lp page in question.  Within Dev Tools, go to the Network tab.  Then look for the "Clear cookies for this domain" option.  It looks like a cookie with a bite missing, and a red X in the top left corner.  After cookies are cleared, you can close Dev Tools by clicking the X in its top right corner.  Then reload the web page to sign in.

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