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How do I clear cache and LibraryH3lp cookies?

1207 views   |   Last updated on Mar 19, 2020   

 

Cache

When LibraryH3lp software updates go out, sometimes users will need to clear cache in order to get the latest from the servers.  Look for a purple notice about updates near the top of the screen in the webclient and admin dashboard.  Usually the easiest way to quickly clear cache is to click the browser's "reload" button while holding down the SHIFT key (if using Chrome or Firefox) or the CTRL key (if using IE11 or Edge) .  

Clearing LibraryH3lp cookies

Rarely, cookies may need to be cleared as a troubleshooting mechanism.  Rather than clearing all of a user's cookies, it is fine to only clear LibraryH3lp domain cookies.

Chrome

Look for the padlock icon next to the URL bar when on the LibraryH3lp webclient or dashbaord web page.  Click the padlock and follow the "cookies" option to see cookies in use for that server.  The cookies can be conveniently deleted from there.

Firefox

Look for the padlock icon next to the URL bar when on the LibraryH3lp webclient or dashbaord web page.  Click the padlock and follow the "Clear cookies and Site Data..." link at the bottom.  Cookies can be cleared easily from the subsequent menu.

Internet Explorer 11

Go to the gear icon in the top right to access the "Internet Options" menu.  In the General tab, look for Browsing History, then Settings. Click View Files.  You can find libraryh3lp.com cookies and delete them from there.

Edge

Press F12 to open Developer Tools while on the libraryh3lp page in question.  Within Dev Tools, go to the Network tab.  Then look for the "Clear cookies for this domain" option.  It looks like a cookie with a bite missing, and a red X in the top left corner.  After cookies are cleared, you can close Dev Tools by clicking the X in its top right corner.  Then reload the web page to sign in.

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