What is the knowledge base module?

The knowledge base module is a framework for building your own custom external or internal searchable, browseable knowledge base. When used as an external knowledgebase, the knowledge base module saves time for both you and your guests by providing thorough answers to commonly asked questions, questions often encountered when chatting with guests online. The knowledge base module includes integrated real-time chat and a flexible email contact form, providing a richer online help experience for your guests. Or you can choose to password protect your knowledge base, reserving the knowledge base for internal use only. Each subscription (or trial) includes unlimited knowledge base sites, so you can have as many external or internal knowledge bases as you like at no extra charge!

Key features: regular and mobile versions, search auto-suggest with integrated Ask Us! button, integrated e-mail form, topic cloud & browsing, guest voting, last edited date for each article, hover-over answer previews, view statistics, optional password protection, highly customizable & themeable, operates stand-alone or can be embedded in any web page.

What does the Knowledge Base look like?

Check out this working example to see the knowledge base module in action. There is even a built-in mobile-specific version that comes with each knowledge base site that is automatically shown for guests using smart phones.

A very short overview

Each knowledge base is comprised of three basic types of pages. Each type of page has an instant search at the top, contact information to the right, and a cloud of topics to the right. The primary page contains all of your articles. Yup. Keep scrolling. They're all there. Or you can look at all articles tagged with a particular topic. To see that in action, click a topic in the topic cloud on the right. Topics are a handy way to categorize the various types of articles. And finally, there are individual article pages.

Article stats & voting

You can see of the number of views for each article and the last updated time stamp indicating answer "freshness." Each visit of a article's page is counted as a view, as well as hover-overs on the "read more..." link on the primary page. If a user views the same article more than once in a browser session, only one view is counted.

Your knowledge base offers a built-in social component as well. Vote an article up as useful (a like) or down (a dislike) as not useful and see a tally of the likes and dislikes from other viewers. Don't want to include voting for your knowledge base site? No worries! Voting is super easy to hide. 

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