Want to build your own knowledgebase?
Each LibraryH3lp subscription includes unlimited independent internal or public-facing knowledgebases (FAQs).



Search the LibraryH3lp Knowledge Base

 

 


Can I force someone to log out of chat?

1361 views   |   Last updated on Oct 05, 2018   

 

The webclient for staffing supports an auto-logout feature.  But there is no way to force a logout on someone's machine. But when someone forgets to logout, the best thing to do is go to the admin dashboard and opt that user out of their queues.  In the admin dashboard, go to the Users tab and select the user in question.  You can opt them out of their queues using the checkboxes next to the queue assignments. This way, you won't have patrons left hanging and your service won't be falsely online.  

queue checkboxes

If there is any trouble with that process, or if the person who notices the service is falsely online can't use the admin site, please let us know via support@libraryh3lp.com, support chat or phone at 877-844-5371 and we'll take care of it for you.‚Äč

When the operator next logs into the webclient for staffing, they can re-check their queue assignment checkboxes before starting their chat session.

Topics