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How do I add chat to EBSCO?

1497 views   |   Last updated on Dec 16, 2019    chat widget integrations


There are two ways to embed chat within EBSCO.  

1) You can include any LibraryH3lp chat snippet inside an EBSCO widget within the EBSCO admin interface.  

The caveat with this is that the referring URLs associated with chats will not take librarians to the actual page the patron is on when clicked.  This is because the URL available as the patron navigates around EBSCO is not the same as the permanent link EBSCO assigns to that page.

2) EBSCO offers a customization that allows the permanent link of a page to be captured as the referring URL of a LibraryH3lp chat.  

The caveat with the customization is that you can only have an embedded chat box with this solution -- no option for customized online/offline images.

Here is a rough outline of the steps to use the EBSCO customization...

  1. In the EBSCO Admin site, head to "Viewing Results" and look for "Widgets" and click Modify.  
  2. Add or edit items for the Results List and Detailed Records.  Make sure to change to "Custom HTML."
  3. Add the custom code from below. Be sure to update the custom code to point to your queue and chat box skin. If you are using a regional server, be sure to update the libraryh3lp.com URL appropriately.
  4. And also make sure both are set to "show" and "default to open."

Now on the results page, the embedded chat box will be in the right sidebar.  On the detailed records page, the chat box will be at the bottom of the record.  The embedded chat box will carry the user's current chat conversation from window-to-window as they navigate the results list and detailed records pages, so they won't lose their place in the chat.

Custom Code template:
<script id="libraryh3lp-app" data-plink="ep.PermaLink" data-url="https://libraryh3lp.com/chat/YOUR_QUEUE@chat.libraryh3lp.com?skin=CHAT_BOX_SKIN_ID" src="https://widgets.ebscohost.com/prod/simplekey/libraryh3lp/libraryh3lp.js"></script>


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