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What is the 3mail module?

406 views   |   Last updated on Oct 24, 2017    email


3mail provides a simple shared email system that is available from the webclient for staffing and can be connected to one or more queues within your account. Each queue represents a shared mailbox from which any operator assigned to a queue can view and send email.  Like Gmail, there are labels for categorization and email archiving features. 

3mail is available for use in two places:

  1. Within the webclient for staffing chat.  If you're on the Chats page in the webclient nd a new email comes in, you'll receive desktop (visual) notification, a sound notification, and also a number will appear in the 3mail icon in the navigation sidebar. Your subscription (or trial) includes unlimited use of 3mail.
  2. As a standalone application, separate from staffing chat.  The standalone URL depends on which server you use:
    1. Main server:  https://libraryh3lp.com/3mail/
    2. Canada: https://ca.libraryh3lp.com/3mail/
    3. Europe: https://eu.libraryh3lp.com/3mail/
    4. Singapore/Asia-Pacific: https://sg.libraryh3lp.com/3mail/

The  Tag for Followup chat feature integrates with 3mail so staff can answer questions that need email followup after a chat is over.

You can also use your 3mail addresses to receive emails from places like external web forms. This way, the webclient can function as one-stop-shopping for email and chat interactions.

Forwarding and using a local email address as your 3mail identity:

Forwarding from established account is possible. You would set the desired email account to forward mail to your queue's address, which is the same as the queue's XMPP/Jabber ID.

Then, if desired, we can set your queue on our end to have the existing account's identity, so that it will appear to come From the existing account.

Getting started

To get started with 3mail, please contact support