Want to build your own 24/7 FAQ knowledge base?
LibraryH3lp subscriptions include unlimited independent internal or public-facing knowledge bases.


Search the LibraryH3lp Knowledge Base

 

Where are your servers located?

1872 views   |   Last updated on Jun 16, 2019   

 

We have regional servers located in the United States, Canada, Europe, and Asia/Pacific.  Your subscription will be associated with only one of these regions.  While it's tempting to think that location doesn't matter because it's "all in the cloud", remember that LibraryH3lp is all about real-time communication, and when every keystroke takes a half-second to zip around the world it becomes noticeably disruptive.  For best results, you will want LibraryH3lp subscription in the region physically closest to you.

Webclient URLs (staffing chat and 3mail)

Standalone 3mail URLs (staffing 3mail only)

Sharing Tool URLs:

Administrative Dashboard URLs

FAQ site URL formats

  • United States: https://FAQ-NAME.ask.libraryh3lp.com
  • Canada: https://FAQ-NAME.ask.ca.libraryh3lp.com
  • Europe: https://FAQ-NAME.ask.eu.libraryh3lp.com
  • Asia/Pacific: https://FAQ-NAME.ask.sg.libraryh3lp.com

Queue Jabber/XMPP IDs and 3mail addresses

  • United States: QUEUE-NAME@chat.libraryh3lp.com
  • Canada: QUEUE-NAME@chat.ca.libraryh3lp.com
  • Europe: QUEUE-NAME@chat.eu.libraryh3lp.com
  • Asia/Pacific: QUEUE-NAME@chat.sg.libraryh3lp.com

User Jabber/XMPP IDs (no email)

  • United States: USERNAME@libraryh3lp.com
  • Canada: USERNAME@ca.libraryh3lp.com
  • Europe: USERNAME@eu.libraryh3lp.com
  • Asia/Pacific: USERNAME@sg.libraryh3lp.com

FAQ URL:

More Help

Search By Topic

Share this FAQ