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How do queues figure into statistics and reporting?

2238 views   |   Last updated on Sep 28, 2023    reports statistics queues

 

You can use queues to help with assessment of your chat service. Queue names show up in the Activity and Reports pages of the admin dashboard so you can easily categorize your chats by queue and see where your guests are finding and using the service. The Activity page in the admin dashboard also includes referring URLs for finer analysis, but queues provide a good broad overview, especially in the Reports tab.

Examples of queues: tech-support, billing, tier-two, sound-specialist.

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