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How do I transfer a chat when using a desktop chat client like Pidgin or Adium or a mobile chat client like AstraChat or Xabber?

2904 views   |   Last updated on Mar 12, 2020    staffing webclient


In 3rd party desktop chat clients like Pidgin or Adium or 3rd party mobile chat clients like AstraChat or Xabber, operators will follow the chat management link that comes in at the beginning of each chat to send a transfer. The link will take the operator to a special page for management of that specific chat. From that chat management page, they can transfer the chat to another queue or individual operator. They can also send the guest a file, email a transcript of the conversation, tag a chat for follow-up, use the sharing tool, or block abusive guests.

Example chat in Pidgin:

Incoming chat in Pidgin client shows transfer link

Chat management page for external chat clients:



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