Want to build your own knowledgebase?
Each LibraryH3lp subscription includes unlimited independent internal or public-facing knowledgebases (FAQs).

Search the LibraryH3lp Knowledge Base



What desktop clients are available for staffing chat?

1353 views   |   Last updated on Nov 27, 2018    staffing


Any desktop chat client that supports the XMPP (Jabber) chat protocol can be used to staff the service and answer chats. These clients are available across all platforms.

Desktop clients require local software installation, but they are highly configurable for settings like new message alerts and automatic away status after idle time. They are more robust than web clients. They will often automatically reconnect your account after network disruptions.

To transfer, send a file to a guest, or email a transcript, operators need to follow the chat management link that comes in at the beginning of each chat. Below is an example of what this looks like in the Pidgin desktop client:

Specific Clients

  • Pidgin works well on the PC and Linux and is the mostly widely-used desktop client.
  • Adium works well on the Mac.
    • Adium configuration: File-->Add Account-->Jabber; use your full LibraryH3lp address for the account name (name@libraryh3lp.com).
    • In Options, you want to set Presence Subscriptions to Accept and Add to List, and you want to provide a group for the "...add to list in group" option.
  • Psi works well on the Mac, PC, and Linux.