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Can I try out the SMS add-on before I purchase a SMS package?

1122 views   |   Last updated on Oct 18, 2019    trial texting


We offer a no-risk trial of our SMS add-on. To get that set up for you, write to support@libraryh3lp.com. Please include the following bits of information with your request.

  1. The queue on which you'd like us to attach texting. We usually recommend creating a separate queue for SMS. It is a good way to give your librarians an extra indicator that a chat is coming via text message.
  2. The preferred area code for your SMS number. We offer numbers in the US, Canada, most European countries, Australia, and more. Due to limited availability, our provider does not have any numbers available for Hawaii or Alaska area codes.
  3. Optional. A customized 140 character or less auto-response that patrons receive when your queue is offline. The default response is, "We're currently offline. Please try again later."
  4. Optional. A phone number to which we can forward voice calls placed to your SMS number.


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