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Pricing details for our SMS packages can be found on our pricing page. All prices are in USD.
SMS packages are a lump sum balance in US Dollars. The balance is drawn down as follows:
1) One-time fee
There is no fee to set-up and configure your texting number.
For customers that text with guests located in the US, there is a one-time regulatory registration fee of $19. In some cases, this one-time fee might be higher if the industry's DCA rejects a campaign from approval; each subsequent campaign vetting event costs an additional $15. We do not yet know if these extra vetting events will be common. US customers can avoid this one-time regulatory registration fee by opting for a toll-free number.
2) Monthly regulatory and phone fees
Each local phone number is $2 per month.
Each toll-free phone number is $3 per month.
For US customers only: There is a monthly regulatory fee of between $2 and $10, the amount of which is determined by your texting volume. Most of our customers in the $2/month category. US customers who opt for a toll-free number do not have to pay the monthly regulatory fee.
Each text message sent or received uses $0.03 (three cents).
If your texting number is set to forward "regular" voice phone calls to another number (like your organization's main phone number), then forwarded calls are treated like text messages. The duration of a forwarded call is measured in minutes, with each minute counting as a text message. In practice, forwarded voice calls are usually not a significant portion of SMS package expenses.
No worries! Here is a simple example...
Let's say you purchased a $75 package, have one local texting number, and you are a library with a low texting volume based in the United States.
Let's say you have purchased a $75 package (same conditions as above) and you want to add a SECOND texting number.
Each inbound or outbound SMS is $0.03. This is a *per message* expense, not a *per conversation* expense. For example, take the following conversation:
Texting guest: Is this the best library in the world?
Librarian: Yes. Yes it is.
Texting guest: I knew it! thanks.
This single conversation contains THREE text messages and will draw $0.09 from your SMS package balance.
Let's assume you are a low-volume US customer and have purchased the $75 SMS package. Remember that regulatory fees are $2/month, or $24/year. Each phone number is $2/month, or $24/year. So in a one-year timeline, that leaves $27 of the original $75 available for text messages. And $27 allows for 900 text messages at $0.03/each. Here is the math:
$75 SMS package
- $24 (regulatory fees @ $2/month for 12 months)
- $24 (phone number @ $2/month for 12 months)
- $27 (900 messages * $0.03/each = $27)
$0 (SMS package is completely used up.)
That's right, SMS packages do not expire after a year. If you use 200 text messages in a year, that costs $6 (200 messages * $0.03 = $6.00). Given that regulatory fees will use $24 during the year and one phone number will use $24 during the year, you'll wind up with $21 remaining balance to carry over into the next year. Here is how that math looks:$75 SMS package
Yes! In the admin dashboard, check the subscription management page. Its menu item in the left navigation bar looks like a dollar sign. Only administrators can view this page.
You can add additional SMS packages at any time to increase your balance. We'll always catch your balance up at the annual renewal time as well.
Texting services keep working if the balance becomes negative. We will catch up at the next renewal. If by chance you have a negative texting balance and want to cancel your subscription, the texting number is released and you will need to pay a final invoice to cover the negative SMS balance.
Yes. We are able to integrate external Twilio accounts, and in that case, you will pay all associated fees to Twilio, and you will manage all regulatory requirements through Twilio as well. This makes financial sense if your texting service is high-volume, such as one used for automated notices and/or curbside services.