How do I show guests a ticket form when chat is unavailable?

Embedded Form

To show guests a ticket form when chat is unavailable, paste the guest form embed code into the Offline Appearance area of your chat snippet.

Popout Form

If you'd prefer to set things up so that the guest form appears in a separate window on click, you can hyperlink to the guest form and include a bit of javascript to get the form to pop out into a separate window or tab.

Pro tip: The guest form link can be found by clicking the "I can't embed JavaScript. I need a link" button in the guest form's embed window.

<a 
  href="#" 
  onclick="window.open('FORM LINK GOES HERE', 'Contact Us', 'resizable=1,width=450,height=500'); return false;"
>
  Contact us
</a>

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