What can I do with Tickets?

The Tickets module is LibraryH3lp's help desk solution for handling questions and requests that doesn't need a live chat conversation.

Compared to a shared mailbox, Tickets provides more powerful tools for tracking, organizing, and resolving questions and requests, making it a better fit for teams with more complex workflows.

With Tickets, you can:

• Create tickets from web forms, incoming email, or directly within the ticketing interface.

• Organize work using statuses such as Unclaimed, Claimed, In Progress, Pending, and Closed, along with flexible tagging.

• Assign tickets to staff members and reassign them as needed.

• Collaborate behind the scenes using staff-only notes and internal ticket management tools.

• Receive email notifications for new tickets and ticket updates, with customizable triggers and templates.

• Build and publish forms using the included form editor and simple embed code.

• Route tickets through one or more queues based on staff expertise, department, or workflow.

• Transfer tickets between queues when issues need to be handled by a different team.

Like LibraryH3lp Chat, Tickets scales from a single shared service desk to multiple departments working together across queues.

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