Want to build your own 24/7 FAQ knowledge base?
LibraryH3lp subscriptions include unlimited independent internal or public-facing knowledge bases.

Search the LibraryH3lp Knowledge Base


Does LibraryH3lp store any guest-identifying information?

1513 views   |   Last updated on Apr 09, 2020    chat widget texting privacy integrations


As little as possible.  Chat guests are always anonymous, but of course with SMS guests we have a phone number. But, because we are very concerned about privacy, we give you tools do deal with this.  We don't store transcripts unless you ask us to, and you can delete transcripts at any time.  You can also anonymize chats to delete the SMS number, so that you don't even have a record of who contacted you. 


More Help

Search By Topic

Share this FAQ