Want to build your own knowledgebase?
Each LibraryH3lp subscription includes unlimited independent internal or public-facing knowledgebases (FAQs).

Search the LibraryH3lp Knowledge Base



How do I add chat to Summon Suggestions?

335 views   |   Last updated on Feb 14, 2017    chat widget integrations


Summon offers a chat integration as part of a larger suite of features to provide contextual research assistance in the Summon Discovery Service. Within Summon Suggestions, "embedded chat and reference widgets allow users to receive real-time help from reference staff without leaving the Summon user interface. Libraries can seamlessly integrate and customize chat and reference widgets in the Summon environment with easy to use administration tools."

To learn more, check out the Summon documentation. And if you run into any snags, the fine folks at Serials Solutions® customer support are available to help.