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How do I transfer a chat when using a chat client like Pidgin or Adium?

758 views   |   Last updated on Nov 27, 2018    staffing webclient


In 3rd party chat clients like Pidgin or Adium, operators will follow the chat management link that comes in at the beginning of each chat to send a transfer. The link will take the operator to a special page for management of that specific chat. From that chat management page, they can transfer the chat to another queue or individual operator. They can also send the guest a file, email a transcript of the conversation, tag a chat for follow-up, or block abusive guests.

Example chat in Pidgin:

Incoming chat in Pidgin client shows transfer link

Chat management page for external chat clients: