Does chat work in Canvas?
Yes, you can embed chat boxes within Canvas.
The good news is that it is easy to embed simple IFRAME chat widgets
inside specific Canvas
pages using their regular HTML editor. And, you can also put in a "chat now" image of your choosing and have that open up a full-screen chat widget in its own separate window. These are simple, and often, adequate implementations.
The bad news is that by default, Canvas
You could customize the title for the chat box
within Canvas to say something like, "Are we offline? Go here to send us email..." and have that link off to your email reference form.