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Does chat work in Canvas?

570 views   |   Last updated on Nov 21, 2018    integrations


Yes, you can embed chat boxes within Canvas. 
The good news is that it is easy to embed simple IFRAME chat widgets inside specific Canvas pages using their regular HTML editor.  And, you can also put in a "chat now" image of your choosing and have that open up a full-screen chat widget in its own separate window.  These are simple, and often, adequate implementations.
Here is an example page showing both approaches.
The bad news is that by default, Canvas seems to strip out JavaScript.  JavaScript is used in our standard code that provides a custom offline view instead of the chat widget, when the chat service is offline. 
So this means that with the currently-available (non-JavaScript) methods, the patron in Canvas will see an offline status LibraryH3lp widget when the chat service is offline, rather than something more customized.  This is not the end of the world, because the widget will say it is offline, and if the patron tries to chat anyway, they'll get back "message not received."
You could customize the title for the chat box within Canvas to say something like, "Are we offline?  Go here to send us email..." and have that link off to your email reference form.