Does Altarama's RefTracker integrate with LibraryH3lp?

Yes! In particular, the integration centers around the tag for follow-up feature. With this, the standard simple email delivery of chats that are Tagged for Followup changes, so that instead, a structured ticket goes into your RefTracker instance.

Administrators can set up a RefTracker integration from the admin dashboard (US, CA, EU, SG).

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