Yes! Direct URLs take guest to your chat box with a single click and are also very handy for testing. And if your link is likely to be visited by a guest on a smart device (e.g. you tweeted it), then users on mobile devices will automatically receive the mobile-optimized widget.
The example URLs below are for those with subscriptions (or trials) on the United States server. If you are using another regional server, you'll need to make two adjustments:
So for example if your subscription is on the Canada regional server, the base URL is https://ca.libraryh3lp.com and the XMPP/Jabber IDs look like either firstname.lastname@example.org or email@example.com.
Mobile chat box attached to a queue on the US server:
Regular chat box attached to a queue on the US server:
Mobile chat box attached to a user* on the US server:
Regular chat box attached to a user* on the US server:
*Note: Chats sent specific users (and not over a queue) are treated as private conversations and are not logged, so they will not show up in Activity or Reports. They also can't be transferred. To provide logging and transfer capabilities for an individual, create a queue and assign only that one user to it.
The URL examples above connect guests with either a queue or user but come with our default chat box styling. If you want to customize the appearance of the chat box, you'll need to add a skin. You can create and manage skins within the Widgets page of the admin dashboard. There you can add a title, change colors, customize your identity, provide custom CSS, turn sound on by default, etc... Once you have your skin ready use the skin widget argument and provide your skin's ID number:
You can override some skin settings if needed in your URL. In the following example, a chat box title of "Ask Us" is provided, and sound is turned on by default:
Here is a complete list of arguments you can use in the direct URL:
Add a title and pick a new theme
The keyword to supply your own CSS is "css" and the argument should be a URL pointing to your file. Your customizations override the default, so that you can leverage what's already provided without having to reinvent the wheel. An example:
Title and CSS