Want to build your own 24/7 FAQ knowledge base?
LibraryH3lp subscriptions include unlimited independent internal or public-facing knowledge bases.

Search the LibraryH3lp Knowledge Base


How does DeskTracker integrate with LibraryH3lp?

1698 views   |   Last updated on Nov 25, 2019    admin transcripts statistics integrations


Our integration with Compendium's Desk Tracker can take a couple of different forms:
  1. Stats/transcript import.  With this, there is an automatic daily import of ALL the chat metadata and transcripts into your Desk Tracker instance.  
  2. Tag For Followup.  With this, the standard simple email delivery of chats that are Tagged for Followup changes, so that instead, a structured ticket goes into your Desk Tracker instance. 

Here's an overview:


More Help

Search By Topic

Share this FAQ