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How does DeskTracker integrate with LibraryH3lp?

616 views   |   Last updated on Feb 14, 2017    transcripts integrations statistics admin


Our integration with Compendium's Desk Tracker can take a couple of different forms:
  1. Stats/transcript import.  With this, there is an automatic daily import of ALL the chat metadata and transcripts into your Desk Tracker instance.  
  2. Tag For Followup.  With this, the standard simple email delivery of chats that are Tagged for Followup changes, so that instead, a structured ticket goes into your Desk Tracker instance.  

Here's an overview: