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How do I transfer a chat using the webclient for staffing?

344 views   |   Last updated on Feb 14, 2017    webclient staffing

 

In the webclient for staffing, each conversation window contains a chat management toolbar just above where you type. If you do not see the chat management toolbar for a chat, then that chat did not come over a queue and you cannot transfer it.

Transfer button:

The transfer button is the third from the left among the chat management toolbar buttons and has left/right facing arrows.

chat screenshot highlighing management toolbar

Chat transfer dialog:

The transfer dialog allows you to select a user or queue as the target of the transfer.

transferring a chat screenshot

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