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Can I rename a user or a queue?

1067 views   |   Last updated on Nov 21, 2018    admin


Yes!  And you don't have to worry about messing up stats when renaming queues and users, LibraryH3lp maintains consistency in the Activity and Reporting modules across the new and old names.

An administrator can rename any user via the Users dashboard page (USCAEUSG) by double-clicking on their entry in the Users list. User names must be unique across all of LibraryH3lp.

Same thing is true for queues (US, CA, EU, SG). But, there is something to be aware of when renaming queues...

First up, check to see if your deployed chat code references your queue by name.  If so, you'll need to make sure to change that code to use the new queue name.

The embed code for chat snippets in the Chat Snippets/Services page in the admin dashboard get around this completely since they only reference a service ID rather than a queue/widget directly in the code you embed on your web page. You can rename queues and change up widgets completely within the admin dashboard without ever touching your web page.