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How do I reset/recover my password?

1361 views   |   Last updated on Nov 29, 2018    staffing


Passwords can be reset by the local admin in the Users page in the admin dashboard (US, CA, EU, SG).   Also users can change their passwords in the webclient or in any XMPP client they use to staff the service.  More info...

To change your password in the webclient go to the preferences tab.  On the right side of the screen you will see the 'Change Password' button.  If you have forgotten your password you can also you the "Forgot your password" link found on the login in page.  Please note that this will only work if your email address has been entered into the system via the admin dashboard or within the webclient under 'preferences'.  If you email address has not been entered into the system this function will not work.

If you've forgotten or misplaced your top-level admin password, or if your local admin is not available, e-mail us your username and we'll reset your password for you.