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How do I reset/recover my password?

1250 views   |   Last updated on Feb 14, 2017    staffing


Passwords can be reset by the local admin in the Users page in the admin dashboard (US, CA, EU, SG). Users can change their passwords in the webchat client or in any XMPP client they use to staff the service.  More info...

If you've forgotten or misplaced your top-level admin password, or if your local admin is not available, e-mail us your username and we'll reset your password for you.