Does LibraryH3lp support text messaging (SMS)?

Our SMS add-on module is backed by Bandwidth and Twilio, two robust providers of SMS infrastructure for applications. The texting add-on is available in the US and Canada. For countries outside the US and Canada, please contact us for availability.

• You'll receive a standard 10-digit phone number and not a shared shortcode/keyword combination. We believe phone numbers are preferred for applications that augment person-to-person communication.
• If you're interested in re-using your LibraryH3lp texting number with other products such as ILLiad that rely on Twilio, be sure to let us know.  We'll provision a Twilio number for you in this case.
• Customize your "We're offline right now" auto-responder, so that your guests will know when you're not there to answer immediately. Those messages are held and delivered to you the next time you are online, and your replies go back to the guest as text messages.
• Incoming text messages are handled like all other chats and can be transferred, transcripts saved if desired, etc...
• Add voice forwarding so that if a guest calls your texting number, they will get connected to the phone number you specify for a regular voice conversation.
• Port an existing number into our system so that your guests can continue to text you at an existing number, if you have one. Porting is free and currently only available on US numbers.
• Since your number is your own, we can port your number to another provider if you wish to cancel your subscription. Porting is free and currently only available on US numbers.
• You do not need to provide a mobile phone or any other kind of telecommunications hardware.

To start your no-risk trial, please contact support.

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