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EU/UK Public Sector Bodies accessibility statement

1168 views   |   Last updated on Sep 12, 2022    ADA 508 accessibility chat widget


Accessibility statement for the guest's LibraryH3lp chat box

This accessibility statement applies to the guest-side LibraryH3lp chat box.  This statement is responsive to the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and follows a template provided by gov.uk.  We believe it is also helpful for European customers regarding Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies.  

This chat box is run by Nub Games, a small software company in the US that created and provides LibraryH3lp.  LibraryH3lp's direct customers are libraries, education, and non-profit organizations.  These direct customers place the guest-side LibraryH3lp chat box on their web sites in order to facilitate simple chat-based communications with their own guests, customers, or patrons.  Our direct customers can customize the guest-side chat box using CSS, HTML, and JavaScript.  This accessibility statement is provided to assist our customers operating within the above governmental guidelines when the placing the LibraryH3lp chat box on their own web sites.

We want as many people as possible to be able to use the chat box and provide an accessible chat box as a starting place for our customers to place on their web sites. 

With our standard chat box, guests should be able to:

  • change colours, contrast levels and fonts using their computer or web browser's controls.
  • zoom in without the text spilling off the screen.
  • navigate the chat box and send messages using just a keyboard.
  • navigate the chat box and send messages using speech recognition software.
  • use the chat box with a screen reader, including the most recent versions of JAWS, NVDA and VoiceOver.


How accessible the LibraryH3lp chat box is

The guest's LibraryH3lp chat box is accessible by default. 

Our customers can customize the chat box in many ways and might inadvertently disrupt accessibility.  We have general guidelines for our customers in our documentation.

If a customer has enabled an optional feature that provides a time-triggered proactive invitation for chatting, the invitation is accessible, but it changes the web browser's current focus. After the invitation is dismissed, focus is returned to the original location. The initial automatic focus change may be disruptive to users of screen readers.  The invitation is not part of the chat box itself and appears on the customer's web page.

Reporting accessibility problems with the chat box

If you are a user of assistive technology and are unable to use the chat box, you should contact the owner of the website where you found the chat box initially.  You can also contact us with the URL for the chat box you are unable to use.  We will look at the chat box and investigate further.  Our contact information is:

We will get back to you within two business days.

Enforcement procedure

We are a small US-based software company, but our customers are around the world.  If you are in England, Scotland, or Wales, the Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we and our customer organization respond to your complaint, contact the Equality Advisory and Support Service (EASS).  

Contacting us 

You can contact us in any of the following ways:

  • Phone: 877-844-5371 or 800-011-9693 (UK).  We do not have a text relay service for callers who are deaf.

  • Email: support@libraryh3lp.com

  • Chat: Chat is available during most regular business hours with respect to the United States, Eastern time zone. You can chat using this link.

Technical information about this website's accessibility

Nub Games, Inc., is committed to making the chat box accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The LibraryH3lp chat box is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Separately from the chat box itself, our customers can provide a time-triggered invitation to chat. This invitation is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the exemption below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

Optionally, our customers can provide a time-triggered proactive invitation to guests when they navigate to a web page and stay in place for a specific period of time, such as 5 seconds, 1 minute, 5 minutes, 20 minutes, etc...  The optional proactive invitation to chat is fully separate from the chat box itself and produces an invitation dialog that uses jQueryUI, a third-party software library.  While this dialog is fully accessible to screen readers and can be fully navigated using the keyboard, it changes the web browser's current focus to the invitation when it appears.  After the user dismisses the invitation, focus is returned to the original location.  This may be disruptive to users of screen readers.  It is not compliant with WCAG Guidenline 3.2.1 since the invitation's focus may change the user's context.

Since the dialog is provided by an external software library (jQueryUI), we cannot change this behavior. Customers can choose not to use this optional feature.  In the future, we may develop an alternative method for providing similar proactive invitations that do not use jQueryUI and do not change focus for screen readers.

Preparation of this accessibility statement

This statement was prepared on September 28, 2020. It was last reviewed on September 28, 2020.

The LibraryH3lp chat box was last tested on September 1, 2020.  We at Nub Games, Inc., did our own testing using NVDA and JAWS.  We used the default chat box on Windows 10 and tested using the current versions of Chrome, Firefox, and Edge.


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