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If I delete a user will this also delete the chats answered by that user?

1117 views   |   Last updated on Feb 03, 2024    admin

 

No. Deleting the user will not delete the chats (metadata or transcript if saved) answered by that user.  Their chats, including their username as the operator, will continue to be visible and searchable in the Chat History area.  And their chats will continue to be counted within the various built-in Reports such as Chats Per Queue, Chats Per Hour, etc...  As of an updated in early 2024, deleted users are also included in the Chats Per Operator report.

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