Want to build your own knowledgebase?
Each LibraryH3lp subscription includes unlimited independent internal or public-facing knowledgebases (FAQs).

Search the LibraryH3lp Knowledge Base



How can I use proactive chat within EBSCO?

1175 views   |   Last updated on Nov 15, 2017    integrations proactive


The key to getting the proactive invitation to show up properly on an EBSCO page to add the chat code snippet as part of the footer.

Also, you'll probably want to add the following bit of custom styling to the "Offline Appearance" area of the chat code snippet you are using to add proactive chat invitations to EBSCO.  This custom styling overrides some of the default EBSCO dialog styling to tidy up the proactive chat invitations a bit:

<style type="text/css">
  .ui-dialog .ui-widget-header button.ui-button .ui-icon-closethick {
    margin: -8px;
  .ui-dialog .ui-widget-header {
    padding: 20px 0 0 15px;
  .ui-dialog .ui-widget-header > span:first-child {
    font-size: 1.2em;
  .ui-dialog .ui-dialog-content p {
    font-size: 1.2em;
    margin-top: 20px;
  .ui-dialog .ui-resizable-se {
    display: none !important;