873 views | Last updated on Feb 16, 2017 webclient
Canned messages show up as type-ahead suggestions in the reply area of a chat in our latest webclient for staffing. The list of canned messages is whittled to match what has been typed. Once no matches are found, the type-ahead suggestions will disappear.
To select a canned message from the type-ahead suggestions using only the keyboard, press the Tab key and the first canned message in the list will be selected. Then use the arrow keys to traverse the list. Once your desired canned message is selected, press the Enter key to insert it into the typing area. From there you can edit it if needed before sending.