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Yes! And you don't have to worry about messing up stats when renaming queues, LibraryH3lp ensures consistency in the Chat History and Reporting modules across the new and old names.
An administrator can rename any queue via the queues dashboard page (US, CA, EU, SG) by double-clicking on the queue's entry in the list of queues.
Pro Tip! Please note queue names (and usernames) must be unique across ALL LibraryH3lp subscriptions, not just within your subscription.
IMPORTANT! Some important things to be aware of when renaming queues...
First up, check to see if your deployed chat code references your queue by name. If so, you'll need to make sure to change that code to use the new queue name.
The embed code for chat snippets in the Chat Snippets/Services page in the admin dashboard get around this completely since they only reference a service ID rather than a queue/widget directly in the code you embed on your web page. You can rename queues and change up widgets completely within the admin dashboard without ever touching your web page.
Next, update any chat snippets in your subscription that point to this queue so that they reference the new queue name. (US, CA, EU, SG)
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