Users that are signed into the webclient can use our "Show me how this works" button for an in-place tour. The tour icon begins from a small question-mark logo just to the right of "Staff Chat Client."
Fairly detailed overview of the webclient. 16 min, 32 secs long.
Comprehensive discussion of changes in January 2017 webclient update. Useful for experienced users who do not wish to view the above screencast.
The librarians at the University of Southampton Library have graciously made available, under the Creative Commons license, their best practice recommendations and training materials for chat.