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Can patrons select the queue on which they wish to chat?

Yes, you can set up your service so that the patron chooses their routing. There are lots of ways to do it. Here are two specific examples with you that show two different takes on this idea.

1) The University of Wisconsin-Madison shows a table style listing of availabilities and then lets the patron click their preference. They use pop-out style widgets. The pop-out style widgets let you customize your online appearance to be anything. So in this case, the online appearance is rounded rectangles with an availability indicator. Then on click, the patron gets a nicely customized widget.

http://www.library.wisc.edu/help/ask/

2) Southwestern Baptist University has a very slick page that includes a drop-down selector with embedded widget.

https://library.sbuniv.edu/ask-a-librarian/

Both examples use our Presence API. Here are examples of how to use the presence API in PHP and JavaScript. Feel free to e-mail us at support@libraryh3lp.com if you get stuck or have questions.