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Is there a permissions system?

1503 views   |   Last updated on Nov 29, 2018    permissions admin


Yes! Your top-level admin user (that's the one you created when you registered your trial account) is all-powerful. Regular users created by your admin user can be assigned to queues for staffing your chat service, and they have read-only access to Activity, Reports, and transcript data on queues to which they are assigned. They cannot delete anything, create widgets, users, queues, etc...

Administrators can give regular user accounts admin permissions via the Permissions and ACLs dashboard page (US, CA, EU, SG). We can also create more complex permissions on a per-user basis behind the scenes if needed. Just email their username to support with desired access privileges and we can set that up.