359 views | Last updated on Feb 14, 2017
To date there have been almost 5 million guests served. We have over 20,000 active operator accounts and see about 8 million visits to a LibraryH3lp-enabled web page every day. A new chat starts roughly every 20 seconds and we typically see hundreds of active, ongoing chats at any time. 85% of chats come from the web, with text messaging, IM, and social networks making up the other 15%.