Can I add a chat box to WorldCat Discovery?

Yes! WorldCat Discovery accepts LibraryH3lp chat snippet embed code.

We recommend creating a new chat snippet in the LibraryH3lp admin dashboard (US, CA, EU, SG) just for WorldCat Discovery. You'll want to select the "embedded" chat box style for your chat snippet and set the chat box height to 500px and the width to 100%

Here are instructions provided by the WorldCat Discovery's support team:

1. In OCLC Service Configuration, navigate to WorldCat Discovery and WorldCat Local > User Interface Options > Custom Links.
2. Under Custom link 1, select the following options:
   • Link type: library contact info
   • Display Chat Widget: Yes
   • Do you have a QuestionPoint account? No
   • Chat code: Enter the embed code for your chat snippet
   • (Optional) Display text: Enter text to display when users mouse over the floating button. If blank, the default text “Chat with Librarian” will display.
   • (Optional) Add Translation: Specify translations for Display text.
3. Click Save Changes.

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