Want to build your own knowledgebase?
Each LibraryH3lp subscription includes unlimited independent internal or public-facing knowledgebases (FAQs).

Search the LibraryH3lp Knowledge Base



Does LibraryH3lp support text messaging (SMS)?

661 views   |   Last updated on Mar 04, 2016    texting


Yes! Guests can send text messages to a dedicated 10-digit number. Incoming text messages appear as chats within your chat client. Responses go back to the guest as text messages. More details and features.

If you use the webclient for staffing, incoming text messages will have special indicators like a cell phone avatar and character countdown when composing messages.

LibraryH3lp texting is backed by Twilio, the leading provider of communications infrastructure. You can reuse your LibraryH3lp texting number outside LibraryH3lp with other products (e.g. ILLiad) or custom apps that rely on Twilio. Or if you already have a Twilio account, you can use your existing number in LibraryH3lp.