You can opt for backup virtual reference staffing through Chatstaff, a LibraryH3lp partner. Staffed by MLS-level librarians, Chatstaff works with your LibraryH3lp-based service, flexibly covering select hours or 24/7.
Chatstaff is careful to keep staffing levels high enough to maintain an average wait time of less than 12 seconds. Plus Chatstaff has extensive experience with both academic and public libraries and helps you implement your service, generate reports, and more.
Contact Chatstaff for a quote.