264 views | Last updated on Feb 14, 2017 API
Do we ever! Everything that you can do in either the admin dashboard or the webclient for staffing can be scripted, and we have additional APIs that can be used to determine availability and changes in availability in real-time. Our API documentation is here.
And since everything is based on XMPP, you can even write chat bots to staff the system, if you're so inclined. SleekXMPP is a good way to get started with that.