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Where are your servers located?

1373 views   |   Last updated on Dec 14, 2018   


We have regional servers located in the United States, Canada, Europe, and Asia/Pacific.  Your subscription will be associated with only one of these regions.  While it's tempting to think that location doesn't matter because it's "all in the cloud", remember that LibraryH3lp is all about real-time communication, and when every keystroke takes a half-second to zip around the world it becomes noticeably disruptive.  For best results, you will want LibraryH3lp subscription in the region physically closest to you.

Webclient URLs (staffing chat and 3mail)

Standalone 3mail URLs (staffing 3mail only)

Administrative Dashboard URLs

FAQ site URL formats

  • United States: https://FAQ-NAME.ask.libraryh3lp.com
  • Canada: https://FAQ-NAME.ask.ca.libraryh3lp.com
  • Europe: https://FAQ-NAME.ask.eu.libraryh3lp.com
  • Asia/Pacific: https://FAQ-NAME.ask.sg.libraryh3lp.com

Queue Jabber/XMPP IDs and 3mail addresses

  • United States: QUEUE-NAME@chat.libraryh3lp.com
  • Canada: QUEUE-NAME@chat.ca.libraryh3lp.com
  • Europe: QUEUE-NAME@chat.eu.libraryh3lp.com
  • Asia/Pacific: QUEUE-NAME@chat.sg.libraryh3lp.com

User Jabber/XMPP IDs (no email)

  • United States: USERNAME@libraryh3lp.com
  • Canada: USERNAME@ca.libraryh3lp.com
  • Europe: USERNAME@eu.libraryh3lp.com
  • Asia/Pacific: USERNAME@sg.libraryh3lp.com