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What reporting options are there?

5849 views | Last updated on Nov 09, 2023 statistics transcripts

You can actively monitor chat activity.
You can generate historical reports over time periods in both graphical and table formats. We have reports showing chats per hour, month, protocol, queue, or librarian.
You can also download, review and search transcripts.
And if you need more, you can access all of this data programmatically via our API.

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