213 views | Last updated on Nov 21, 2018
LibraryH3lp started out as an effort to solve the problem of how to field real-time questions from patrons originating on the web, from IM, social networks, and SMS... and stay sane. Forming a business was just a means to solve that problem, because no one else was doing it. Accordingly, we didn't put a lot of effort into choosing a name and libraryhelp.com was owned by a domain squatter at the time (though we now own that domain). So now here we are.