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How can we tell incoming SMS questions from website chat box widget chats?

1282 views   |   Last updated on Nov 21, 2018    texting


That is a great question, since you will probably want to adjust the length of your responses a bit.

The specific appearance depends on the chat client you're using to staff the system.  But in all cases, you'll be able to tell the SMS apart from the other incoming chats. Please check out our full doc on this topic.  It includes screenshots and all the details.