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What if I don't want an in-page chat option? Can I still use proactive chat invitations?

1235 views   |   Last updated on Dec 13, 2019    proactive

 

You can have proactive chat invitations with or without a corresponding in-page chat option. 

If you only want a proactive chat invitation with no in-page chat box or button, here's how to configure your chat snippet:

  1. Select a pop-up chat widget style.
  2. For the "Online appearance," remove everything and leave it blank (empty).
  3. Configure the proactive chat invitation as desired.
  4. For the "Offline appearance," remove everything and leave it blank (empty)
  5. For the "Browser JavaScript disabled / Service error" appearance, remove everything and leave it blank (empty).
  6. Save your new chat snippet and copy/paste its embed code into your web page.

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