Can I only have a proactive chat invitation on a web page with no in-page chat option?
Last updated on Apr 27, 2017
You can have ONLY a proactive chat invitation and no "always-visible" chat option on the page at all. The easiest way to do this is to create a new chat snippet from the admin dashboard and use it's embed code on those pages where your wish to have a proactive chat invitation only
Here's how to configure your chat snippet:
- Select a a pop-up chat widget style.
- For the "Online appearance," remove everything and leave it blank (empty).
- Configure the proactive chat invitation as desired.
- For the "Offline appearance," remove everything and leave it blank (empty)
- Save your new chat snippet and copy/paste its embed code into your web page.