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Can I only have a proactive chat invitation on a web page with no in-page chat option?

290 views   |   Last updated on Apr 27, 2017    proactive

 

You can have ONLY a proactive chat invitation and no "always-visible" chat option on the page at all. The easiest way to do this is to create a new chat snippet from the admin dashboard and use it's embed code on those pages where your wish to have a proactive chat invitation only

Here's how to configure your chat snippet:

  1. Select a a pop-up chat widget style.
  2. For the "Online appearance," remove everything and leave it blank (empty).
  3. Configure the proactive chat invitation as desired.
  4. For the "Offline appearance," remove everything and leave it blank (empty)
  5. For the "Browser JavaScript disabled / Service error" appearance, remove everything and leave it blank (empty).
  6. Save your new chat snippet and copy/paste its embed code into your web page.

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