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How do I use a custom presence theme for my chat boxes?

1207 views   |   Last updated on Mar 27, 2020    chat widget


A guest viewing a chat box will see status changes in the typing area and also in the provided presence theme icon, usually located in the top left corner of the chat box. There are many presence theme options available.

widgets with various presence themes
Available and Away status in the Simpletext and Webchat2 presence themes. Also note away status in the chat box's typing area.

Creating New Themes:

Please send theme requests to support@libraryh3lp.com.

  • I want text-based icons with custom wording/language. Send us wording/translations for each of the 6 possible statuses - Available, Chatty (also known as "Free for Chat"), Busy, Away, Extended Away, and Unavailable. We'll take care of rest. E.g. available simpletext icon or available French-Canadian simpletext icon
  • I want to use my own images. Send us png or gif images for the six statuses mentioned above. Images can be of any dimension but must be internally consistent in width and height.


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