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How do I email a chat transcript?

221 views   |   Last updated on Feb 14, 2017    transcripts webclient staffing

 

At any time during a guest chat that comes over a queue, you can email the chat transcript to any email address you'd like. Chats between operators and conference rooms are considered private and their transcripts cannot be emailed. How you do this depends on the client you use for chatting.

Emailing a transcript in the webclient for staffing:

emailing a transcript from the webclient

Emailing a chat transcript when using a different chat client:

Operators using an external client such as Pidgin should click on the "chat management link" that displays at the top of each chat and begins, "For transfers, etc...".  That link takes you to a page that looks something like this:

external client page email transcript

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